Search found 790 matches

by Oliver
January 10th, 2023, 5:06 pm
Forum: Bugs & Issues
Topic: Canon EOS 5D Mark IV: Long waiting time after a few pictures
Replies: 3
Views: 740

Re: Canon EOS 5D Mark IV: Long waiting time after a few pictures

Your first post sounds like a completely different problem, with the camera freezing after 4 photos even with Image review turned off. That said, we don't know of any issues with image transfer as you describe it. Could you send us your current settings? (screenshot of the app in Photo mode) and als...
by Oliver
January 10th, 2023, 4:28 pm
Forum: Bugs & Issues
Topic: When is there a new App update and Firmware update released for the '18 version of the Unleashed?
Replies: 2
Views: 151

Re: When is there a new App update and Firmware update released for the '18 version of the Unleashed?

We've been releasing several smaller Firmware updates in the last few weeks, that automatically become available on the iOS app.
We're still testing the Android app with this capability, as we added this functionality during a major overhaul.
by Oliver
December 29th, 2022, 11:02 am
Forum: Bugs & Issues
Topic: Unleashed 18 C1 not auto ramping Canon 5DS R
Replies: 4
Views: 1367

Re: Unleashed 18 C1 not auto ramping Canon 5DS R

That is odd. could you send us a screenshot?
by Oliver
December 29th, 2022, 11:01 am
Forum: Bugs & Issues
Topic: Canon EOS 5D Mark IV: Long waiting time after a few pictures
Replies: 3
Views: 740

Re: Canon EOS 5D Mark IV: Long waiting time after a few pictures

Hi, From what we have found, this is due to an FTP setting in the camera menu causing trouble, despite the Wifi being disconnected. For some reason, the camera wants to upload all images to the FTP server when USB is active, but fails to do so because Wifi is disabled. So the buffer for those images...
by Oliver
December 12th, 2022, 1:49 pm
Forum: Bugs & Issues
Topic: Unleashed 18 C1 not auto ramping Canon 5DS R
Replies: 4
Views: 1367

Re: Unleashed 18 C1 not auto ramping Canon 5DS R

Hi Peter, That is odd, and obviously should not be the case. Could you send me a screenshot of the Night limits? I see they are Custom, so it would be good to know what you set there. Also, is your camera set to Raw or Raw+JPG, and if you have two cards, is it set to backup, overflow or Raw on one, ...
by Oliver
November 17th, 2022, 3:53 pm
Forum: Bugs & Issues
Topic: Canon autoramp is a mess after C - 2.0.0 upgrade [fixed in A2.2.3]
Replies: 21
Views: 6960

Re: Canon autoramp is a mess after C - 2.0.0 upgrade [fixed in A2.2.3]

Hi Zoom, I'm really sorry for the continued trouble! Yes, we are currently extremely busy preparing production of the Unleashed'22, but as I explained before, this does not not at all mean we don't care about about our current Unleashed'18 customers! The opposite is true. As the two Unleashed models...
by Oliver
November 11th, 2022, 3:18 pm
Forum: Tips & Tricks
Topic: First-time AutoRamp questions
Replies: 2
Views: 2150

Re: First-time AutoRamp questions

Hi, Did I understand it correctly, that you were shooting a sunset? The LRT Algorithms are only available if you have the USB cable connected. Without it, only the EV-meter Smoothing algorithm will work. On a sunset, the ramping order is: Shutterspeed, aperture, ISO, so that, just as you say, the im...
by Oliver
October 27th, 2022, 9:30 pm
Forum: Bugs & Issues
Topic: 18 stopped working since update
Replies: 1
Views: 1266

Re: 18 stopped working since update

Hi Andy, sorry for the trouble. As you can imagine, this is not by design - something seems to have gone wrong. Without a bit more info, it's very hard to tell you what might be the root cause. you can click yourself through the questions in our contact form, maybe it will help solve your issues. If...
by Oliver
September 26th, 2022, 10:41 pm
Forum: Bugs & Issues
Topic: Canon autoramp is a mess after C - 2.0.0 upgrade [fixed in A2.2.3]
Replies: 21
Views: 6960

Re: Canon autoramp is a mess after C - 2.0.0 upgrade [fixed in A2.2.3]

Hi, It's exactly the same issue. The adjustment part of our algorithms are independent of the input (EV meter or LRT/Image histogram). So yes, I'd expect the same issues on the EV 24h algorithm, and they'll be solved too now. It will behave a bit differently, because we actually use the values of th...
by Oliver
September 22nd, 2022, 9:17 pm
Forum: Bugs & Issues
Topic: Canon autoramp is a mess after C - 2.0.0 upgrade [fixed in A2.2.3]
Replies: 21
Views: 6960

Re: Canon autoramp is a mess after C - 2.0.0 upgrade

This has been fixed in Firmware A2.2.3, released a few days ago. It's already available in the iOS app, coming soon in the Android app.
Sorry it has taken a little longer than we had anticipated.