Search found 298 matches

by Oliver
October 8th, 2019, 4:23 pm
Forum: Bugs & Issues
Topic: Firmware update failure [solved with latest update]
Replies: 27
Views: 3635

Re: Firmware update failure

to end this thread on a positive note: the latest App releases include Firmware version A1.4.1 and C1.4.0 These include the final (permanent) solution for the Firmware updating issue that have plagued a handful of Unleasheds, where updating Firmware A kept failing. Since it only affected such a smal...
by Oliver
October 8th, 2019, 4:06 pm
Forum: Bugs & Issues
Topic: Latest app does not open [solved with update - iOS13 bug]
Replies: 7
Views: 658

Re: Latest app does not open

Sorry for the trouble. Adrian managed to fix the issue in record time, and luckily the review process at Apple was extremely quick as well, so that a fixed App was released just a few hours after the buggy one. This release doesn't just fix the (temporary) iOS 13 crash, it also fixes the issue that ...
by Oliver
October 8th, 2019, 3:58 pm
Forum: Bugs & Issues
Topic: Question: Correct way to make the Unleashed wake up and pair
Replies: 8
Views: 1420

Re: Question: Correct way to make the Unleashed wake up and pair

We've found a possible cause for a slow(er) connection in our firmware in the last development sprint, and the next release will bring significant speed increase with it. However, I think what you are seeing is actually related to the same underlying issue that's causing the Android 10 bug, but we w...
by Oliver
October 8th, 2019, 3:54 pm
Forum: Bugs & Issues
Topic: Firmware update failure [solved with latest update]
Replies: 27
Views: 3635

Re: Firmware update failure

😕 Sorry klassm for your trouble. We try to fix bugs like the one you have with Android 10, or this iOS 13 one as quickly as possible. As I said in the other thread, we checked if it's a quick fix, and since we could not even reproduce the issue reliably, that means it's not a quick fix! We also chec...
by Oliver
October 4th, 2019, 11:31 am
Forum: Bugs & Issues
Topic: Unleashed updates the camera time even if the respective setting is set to off
Replies: 8
Views: 2298

Re: Unleashed updates the camera time even if the respective setting is set to off

Hi, Interesting. The UTC timestamp (saved in the GPS metadata) does not have a timezone. it's the UTC time (well, GPS time to be exact - 18 seconds different from UTC). We'll have another look at how we get the UTC time from the phone. But I guess it's possible to set the time manually (eg ignoring ...
by Oliver
October 4th, 2019, 11:22 am
Forum: Bugs & Issues
Topic: Firmware update failure [solved with latest update]
Replies: 27
Views: 3635

Re: Firmware update failure

Hi thg, yes, this is a known issue - the firmware updating library broke with iOS 13. We are actually preparing the release of a new version of our app that includes a fixed library today. I hope it gets through the Appstore Approval process quickly. Either way, you can use a friends phone (Android ...
by Oliver
October 2nd, 2019, 10:13 pm
Forum: Bugs & Issues
Topic: Help - Unleashed does not connect (again) [solved in beta app update - general update coming soon!]
Replies: 70
Views: 8391

Re: Help - Unleashed does not connect (again)

Sorry things can't be fixed instantly... Our Android guys are still on something else at the moment. A brief research into the changes that came with Android 10 did not reveal anything that could have caused this issue, so we're going to need to do lots of testing to be able to 1) reproduce the issu...
by Oliver
October 2nd, 2019, 10:02 pm
Forum: Bugs & Issues
Topic: Unleashed updates the camera time even if the respective setting is set to off
Replies: 8
Views: 2298

Re: Unleashed updates the camera time even if the respective setting is set to off

Hi, I'm sorry for your trouble, and totally understand your dilemma... however, that's actually not possible. The Unleashed CANNOT set the camera clock. The Unleashed only provides the Camera with GPS data including a (UTC) timestamp. If the setting "Uhr per Satelliten stellen" or "Use GPS to set ca...
by Oliver
September 26th, 2019, 12:12 pm
Forum: Bugs & Issues
Topic: Help - Unleashed does not connect (again) [solved in beta app update - general update coming soon!]
Replies: 70
Views: 8391

Re: Help - Unleashed does not connect (again)

OK, That's good to hear. Are you on the latest app version on both devices? There was a change in 1.3.3 which broke something to do with the GPS Permissions , which was fixed again in 1.3.4. This update was released on the 19th of September, so after you started this thread. Location Permissions unf...
by Oliver
September 25th, 2019, 1:25 pm
Forum: Bugs & Issues
Topic: Firmware update failure [solved with latest update]
Replies: 27
Views: 3635

Re: Firmware update failure

Hallo, Sorry für die Verzögerung - es gab hier eine Verwechslung der Briefkästen - wir haben letzte Woche erst die Sendung bekommen. Ich habe eben das Update gemacht, und auf die neuste Firmware (mit permanentem Fix für das Firmware update Problem) gebracht. Ich werde noch ein paar Tests durchführen...