Yup, you're right! Our mistake.

I believe my colleague Natasha is already in contact with you via email to get the new cables out to you as soon as possible.

Sorry for the mishap!

Hi, what many people do not know: the Micro USB 2.0 plug fits into the one half of the Micro USB 3.0 socket! In fact, we had so many complaints about this, we decided to make a support video adressing the issue ;-) https://www.foolography.com/faqs/how-do-i-plug-it-in-correctly/ Of course, there's st...

This is certainly something we have considered, but had to dismiss it. We support over 60 different camera models, with more being added all the time. If Nikon and Canon would sell just the rubber covers, we could possibly build a tool to cut an opening for the Unleashed, but even that would be a lo...

Hi thanks for the video. I have an idea where the issue might come from. We did a fix that we thought was only for the 760D in Firmware version A1.4.5, and with what I see, I could imagine that your issue is either the same one we already fixed, or it's at least related. If you have the chance to bo...

Also, can you tell us if you have Android or iOS, and what your Unleashed firmware is at? We have a small fix that we haven't released on iOS yet, as we thought it only applies to the 760D, but there's a chance it also applies to the Rp. If you have the chance to update your Unleashed's firmware wit...

Hey, sorry for the trouble. If it's not the autoramp bug Andy mentioned, it's very likely that your autormap issues come from the Aperture issue. If the Unleashed can't handle your Aperture data properly, then Autoramping is likely to have issues too. could you send us a screen recording of what you...

Haha, schön, dass es jetzt klappt!
Was war den das problem? machte die Kamera tatsächlich gerade eine Aufnahme, wie die Fehlermeldung in der App suggeriert? Evtl eine Langzeitbelichtung, so dass das problem länger bestand?

Hi The android issue is not always present, and I hope that it will not constantly reappear for you. There are plenty of very happy Android users enjoying their Unleasheds. It can just happen every now and again that you need to quickly switch on flight mode if it doesn't want to connect again. That...

Hi! there are some known issues with Android, but unfortunately the issues come from the Android Bluetoth Stack, so nothing we can really do about it. The easiest fix that usually works is to turn Flight mode on and off again. If that doesn't work, you're welcome to post a screenshot here or send on...

I'm glad to hear that!
have fun and enjoy your Unleashed!
;-)