Could it be that you have managed to insert the cable into the Unleashed the wrong way round? There is a slot and key that should stop you from doing so, but because the casing is plastic, it’s possible to overcome this. But don't worry: we designed it so that even if you do manage, it won’t break a...

Hi,

yes, we're sending you a replacement.

I wrote you an email on the 8th of January to confirm your shipping address!
Please check your spam folder!

Even if you don't find my email, please just write us an email with the Address. (don't post it here)

That's great to hear! Sorry again for the rough start - but now enjoy your Unleashed!

Be sure to update your Unleashed's firmware - we made a fix for geotagging on the RX Series cameras a while ago. Whenever there's a Firmware update available, you'll see a red notification badge on the menu icon in the bottom left corner of the app. Follow this notification badge through the app to ...

We'll try to publish another firmware update today with some fixes that might also affect sony. Could you be more specific with your issues? maybe post a video or screen-recording where I can see some of your settings, and what's going wrong? To test holy grail at home, it's easiest to choose a suns...

Awesome, I'm glad to hear it!
Looking forward to seeing some results from you!

The Unleashed searches for the PINE as an accessory by filtering Bluetooth devices with names that start with "PINE". I don't know if it's possible at all, but could it be that you renamed your PINE controller? if so, please change it back to begin with "PINE", you can customise anything after, eg "...

I'm glad it works now! Thanks for reporting back!

Hmm, that's not good. Yeah, it's not just all the brands that we have to take care of, but especially with Sony, there are really three "generations" of cameras we have to take care of, which behave very different from each other. And then of course there are millions of possible combinations of cam...

I also moved the topic to the bugs & issues forum, as it fits better here ;-)