Firmware update "A" fails [solved - defective hardware]

We tested as good as we can. But there will always be things we didn't find. If you found things that apparently don't work as they should, you can report them here so we can take care of them as soon as possible.
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frikadell0
Posts: 6
Joined: September 27th, 2021, 9:15 am

September 27th, 2021, 11:30 am

Hi!

Got my unleashed today, but was not really able to make it work with my Nikon D5100.

Mobile app is able to connect via bluetooth, but doesn't let me do anything: either "unleashed is idle", or it is "still initializing".

I tried to update firmware multiple times, but it always successfully updates C and B part (different versions depending on app version), but always fails when updating part "A".

Right now I'm on
A: 0.0.0
B: 2.0.0
C: 2.0.0
...and I'm out of ideas what to do next :(

I tried android, android beta and IOS versions, reinstalled them several times, but result is the same.

Could you please help me
Last edited by frikadell0 on September 27th, 2021, 11:44 am, edited 1 time in total.
frikadell0
Posts: 6
Joined: September 27th, 2021, 9:15 am

September 27th, 2021, 11:33 am

dbb95c84-a6b6-495e-bca4-995c8a86970b.jpeg
dbb95c84-a6b6-495e-bca4-995c8a86970b.jpeg (90.04 KiB) Viewed 3613 times
Oliver
Posts: 726
Joined: October 9th, 2018, 4:17 pm

September 27th, 2021, 11:48 am

Hmm, that's odd, Sorry for the trouble.

could you tell me what the LED is showing when you're not yet connected via Bluetooth?
Founder & CEO of Foolography, Hardware & Firmware developer.
frikadell0
Posts: 6
Joined: September 27th, 2021, 9:15 am

September 27th, 2021, 11:59 am

It blinks red frequently.
Before connect and soon after upgrade fails
frikadell0
Posts: 6
Joined: September 27th, 2021, 9:15 am

September 27th, 2021, 12:54 pm

Maybe this log can help?
2021-09-27-01-43-59.zip
(17.86 KiB) Downloaded 175 times
frikadell0
Posts: 6
Joined: September 27th, 2021, 9:15 am

October 20th, 2021, 10:57 am

Hi again!

Is there any hope for me?

This doesn't seem like a compatibility with my camera issue - there's something wrong with booting and firmware upgrade, so I'm assuming, the thing doesn't have a chance to even start communicating with the camera...

So I'm thinking, maybe I've got a defected thing?
If so, how do I change it? :)
Oliver
Posts: 726
Joined: October 9th, 2018, 4:17 pm

October 21st, 2021, 11:12 am

Hi. Sorry - I forgot about this thread.
Your Unleashed does seem to be defective - we'll send you a new one. Please write to support@foolography.com to confirm your shipping address, and paste a link to this thread - I'll tell my colleague to expect your email.

Oliver
Founder & CEO of Foolography, Hardware & Firmware developer.
frikadell0
Posts: 6
Joined: September 27th, 2021, 9:15 am

November 7th, 2021, 4:59 pm

Hi again!

I've received the replacement Unleashed and it works fine.

Thank you!
Oliver
Posts: 726
Joined: October 9th, 2018, 4:17 pm

November 7th, 2021, 7:54 pm

Excellent!
Enjoy your new Unleashed!
Founder & CEO of Foolography, Hardware & Firmware developer.
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