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Firmware update "A" fails [solved - defective hardware]

Posted: September 27th, 2021, 11:30 am
by frikadell0
Hi!

Got my unleashed today, but was not really able to make it work with my Nikon D5100.

Mobile app is able to connect via bluetooth, but doesn't let me do anything: either "unleashed is idle", or it is "still initializing".

I tried to update firmware multiple times, but it always successfully updates C and B part (different versions depending on app version), but always fails when updating part "A".

Right now I'm on
A: 0.0.0
B: 2.0.0
C: 2.0.0
...and I'm out of ideas what to do next :(

I tried android, android beta and IOS versions, reinstalled them several times, but result is the same.

Could you please help me

Re: Firmware update "A" fails

Posted: September 27th, 2021, 11:33 am
by frikadell0
dbb95c84-a6b6-495e-bca4-995c8a86970b.jpeg
dbb95c84-a6b6-495e-bca4-995c8a86970b.jpeg (90.04 KiB) Viewed 10213 times

Re: Firmware update "A" fails

Posted: September 27th, 2021, 11:48 am
by Oliver
Hmm, that's odd, Sorry for the trouble.

could you tell me what the LED is showing when you're not yet connected via Bluetooth?

Re: Firmware update "A" fails

Posted: September 27th, 2021, 11:59 am
by frikadell0
It blinks red frequently.
Before connect and soon after upgrade fails

Re: Firmware update "A" fails

Posted: September 27th, 2021, 12:54 pm
by frikadell0
Maybe this log can help?
2021-09-27-01-43-59.zip
(17.86 KiB) Downloaded 476 times

Re: Firmware update "A" fails

Posted: October 20th, 2021, 10:57 am
by frikadell0
Hi again!

Is there any hope for me?

This doesn't seem like a compatibility with my camera issue - there's something wrong with booting and firmware upgrade, so I'm assuming, the thing doesn't have a chance to even start communicating with the camera...

So I'm thinking, maybe I've got a defected thing?
If so, how do I change it? :)

Re: Firmware update "A" fails

Posted: October 21st, 2021, 11:12 am
by Oliver
Hi. Sorry - I forgot about this thread.
Your Unleashed does seem to be defective - we'll send you a new one. Please write to support@foolography.com to confirm your shipping address, and paste a link to this thread - I'll tell my colleague to expect your email.

Oliver

Re: Firmware update "A" fails

Posted: November 7th, 2021, 4:59 pm
by frikadell0
Hi again!

I've received the replacement Unleashed and it works fine.

Thank you!

Re: Firmware update "A" fails [solved - defective hardware]

Posted: November 7th, 2021, 7:54 pm
by Oliver
Excellent!
Enjoy your new Unleashed!