Can't review images on Nikon Z7 II [Solved with App 3.0.4 reinstall]

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dbert721
Posts: 2
Joined: November 1st, 2023, 4:07 am

November 1st, 2023, 4:12 am

I'm unable to review images on my Nikon Z7 II. I have the Android app configured to download small versions. When I take a shot, then open the Gallery and sync, I either see "Bad File" or a gray image with a few black bars at the top. I shoot in RAW mode. Am I missing something here? I've got an Unleashed '22 and the latest firmware / app version.
Oliver
Posts: 1127
Joined: October 9th, 2018, 4:17 pm

November 1st, 2023, 9:27 am

Hi,

we published an App update yesterday, did you install that?
It's probably best to delete the app and reinstall a fresh copy so that the "bad files" are removed from your gallery.
We're working on adding the possibility to easily delete galleries in the app, but for now, deleting the entire app will accomplish the same thing.

I hope this helps!
Founder & CEO of Foolography, Hardware & Firmware developer.
dbert721
Posts: 2
Joined: November 1st, 2023, 4:07 am

November 1st, 2023, 6:13 pm

Uninstall and reinstall seems to have fixed it- thanks
Oliver
Posts: 1127
Joined: October 9th, 2018, 4:17 pm

November 2nd, 2023, 12:00 pm

That's great to hear! Now Enjoy your Unleashed and take some great shots!
Founder & CEO of Foolography, Hardware & Firmware developer.
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