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Latest iOS app 1.3.3 crashes [solved - by deleting and reinstalling the app]

Posted: October 25th, 2019, 10:33 am
by hschober
Latest iOS app v. 1.3.3 launches just fine but silently crashes after 15 sec. This happens on iOS 13 as well as iOS 12, with the camera in reach as well as out of reach. At the second attempt the app usually immediately crashes, at further attempts it again crashes after 15 sec.

Re: Latest iOS app 1.3.3 crashes

Posted: October 25th, 2019, 4:06 pm
by Oliver
Oh no. that really shouldn't happen. I'm really sorry.
We tested the release quite a bit before releasing.

Could you try deleting the App and re-installing it?
You will have to re-pair the Unleashed after that.

Re: Latest iOS app 1.3.3 crashes [solved]

Posted: October 25th, 2019, 4:50 pm
by hschober
Uninstalling and fresh installation did the trick. It now works flawlessly. I also managed to update the firmware to the latest release without issues. Thanks for the quick reply.

Re: Latest iOS app 1.3.3 crashes

Posted: October 25th, 2019, 6:13 pm
by Oliver
Excellent.
We tested the published version from the AppStore again on several iPhones with different iOS Versions, and could not find any issues, so I'm glad your issue was fixed.

enjoy your Unleashed!