Wrong cable

We tested as good as we can. But there will always be things we didn't find. If you found things that apparently don't work as they should, you can report them here so we can take care of them as soon as possible.
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vindis
Posts: 5
Joined: October 22nd, 2020, 12:31 pm

December 9th, 2020, 3:19 pm

Have just received 2 N1 (for Nikon D500 + D850).
The cables are not micro-usb, so they do not fit into usb 3 on the cameras!
Oliver
Posts: 1127
Joined: October 9th, 2018, 4:17 pm

December 10th, 2020, 3:12 pm

Hi,

what many people do not know: the Micro USB 2.0 plug fits into the one half of the Micro USB 3.0 socket! In fact, we had so many complaints about this, we decided to make a support video adressing the issue ;-)

https://www.foolography.com/faqs/how-do ... correctly/

Of course, there's still a small chance we did send you the wrong cables, but I hope that's not the case.

I hope that helps.
Founder & CEO of Foolography, Hardware & Firmware developer.
vindis
Posts: 5
Joined: October 22nd, 2020, 12:31 pm

December 13th, 2020, 7:56 am

As you can see, you sent the wrong cables. This is not a micro-usb.
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Oliver
Posts: 1127
Joined: October 9th, 2018, 4:17 pm

December 14th, 2020, 3:21 pm

Yup, you're right! Our mistake.

I believe my colleague Natasha is already in contact with you via email to get the new cables out to you as soon as possible.

Sorry for the mishap!
Founder & CEO of Foolography, Hardware & Firmware developer.
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