Bad USB-C cables shipped from 2020-12-23 to 2020-12-29
Posted: December 31st, 2020, 11:49 am
Hey everyone.
We've been receiving a few too many issue reports in the last few days about USB related problems.
There is a possibility that several USB-C cables from the last batch (shipping began on 2020-12-23) contained a number of bad cables that for some reason passed the electrical tests of our manufacturer.
We already know that the manufacturer had a very low yield rate during the last production, as they could only send us a fraction of the quantity that we ordered, and took considerably longer for this production, as they were trying to improve the yield rate. They only sent the cables that passed all their tests, but there is a chance that some of the passed tests were false positives, and hopefully just a handful of bad cables were now delivered to you, our customers.
To check this, please connect the cable to the Unleashed. On the Unleashed end, the wire needs to point towards the lens of the camera. The orientation on the USB C plug should not matter, but please try both ways round. Once inserted, go to the photo screen in the app, and tap the metering icon. If the icon is white, and you can select different metering modes, or the message in the bottom half of the screen says "Metering is read-only. Restricted by hardware dial or switch or another setting.", then everything is fine, and your cable works as expected. If however the message says "Metering is not available. USB is not active", then chances are, that your cable is defective.
There are of course other reasons that could in the same message, the simplest one being that you forgot to plug the USB-C plug into the camera, but if you think you're doing everything right, then let us know you're affected, by sending us an email to support@foolography.com with your order number.
We're very sorry for the issue, and of course we will replace those cables for you. We will also try to test all the cables left in stock before shipping out any more, so this should only affect the orders shipped between 2020-12-23 and 2020-12-29.
Nonetheless, you can still use most of the functions of the Unleashed without the cable until you get a replacement: only image review, the metering setting and the LRT Autoramping algorithms (as they are image-based) will not work, all other functions will work just fine - even Autoraming with our 24 h EV Meter smoothing will work.
Have a great start into the new year!
We've been receiving a few too many issue reports in the last few days about USB related problems.
There is a possibility that several USB-C cables from the last batch (shipping began on 2020-12-23) contained a number of bad cables that for some reason passed the electrical tests of our manufacturer.
We already know that the manufacturer had a very low yield rate during the last production, as they could only send us a fraction of the quantity that we ordered, and took considerably longer for this production, as they were trying to improve the yield rate. They only sent the cables that passed all their tests, but there is a chance that some of the passed tests were false positives, and hopefully just a handful of bad cables were now delivered to you, our customers.
To check this, please connect the cable to the Unleashed. On the Unleashed end, the wire needs to point towards the lens of the camera. The orientation on the USB C plug should not matter, but please try both ways round. Once inserted, go to the photo screen in the app, and tap the metering icon. If the icon is white, and you can select different metering modes, or the message in the bottom half of the screen says "Metering is read-only. Restricted by hardware dial or switch or another setting.", then everything is fine, and your cable works as expected. If however the message says "Metering is not available. USB is not active", then chances are, that your cable is defective.
There are of course other reasons that could in the same message, the simplest one being that you forgot to plug the USB-C plug into the camera, but if you think you're doing everything right, then let us know you're affected, by sending us an email to support@foolography.com with your order number.
We're very sorry for the issue, and of course we will replace those cables for you. We will also try to test all the cables left in stock before shipping out any more, so this should only affect the orders shipped between 2020-12-23 and 2020-12-29.
Nonetheless, you can still use most of the functions of the Unleashed without the cable until you get a replacement: only image review, the metering setting and the LRT Autoramping algorithms (as they are image-based) will not work, all other functions will work just fine - even Autoraming with our 24 h EV Meter smoothing will work.
Have a great start into the new year!