No photo Z7 [solved: hardware defect]

We tested as good as we can. But there will always be things we didn't find. If you found things that apparently don't work as they should, you can report them here so we can take care of them as soon as possible.
Oliver
Posts: 1127
Joined: October 9th, 2018, 4:17 pm

February 5th, 2021, 12:48 pm

In the screenshot it looks like the Unleashed thinks the Shutterbutton is fully pressed. Although very unlikely, it's possible that there is a hardware issue that was missed by our tests.
Could you unplug the Unleashed, plug it in again, don't press the shutterbutton in the App, but just leave the app open watch the shutterbutton in the app. Then halfpress the physical shutterbutton on the camera a few times, then fullpress the shutterbutton on the camera once or twice. Does the button get a little smaller when halfpressing and even smaller when fully pressing?
can you do a screen-recording that you can send us?

Thanks, and sorry for the trouble.
Founder & CEO of Foolography, Hardware & Firmware developer.
KeesO
Posts: 8
Joined: February 4th, 2021, 11:16 pm

February 5th, 2021, 2:00 pm

ok, ik heb de unleashed losgekoppeld en opnieuw aangesloten
dan zie ik dit: bijlage : screenshot onaageroerd

bij half indrukken: t volgende screenshot

en bij afdrukken op camera de volgende : ( met een gele ring)
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Screenshot_20210205 camera geheel ingedrukt neemt foto.jpg
Screenshot_20210205 camera geheel ingedrukt neemt foto.jpg (193.33 KiB) Viewed 2957 times
Screenshot_20210205 ontspan camera half in gedrukt.jpg
Screenshot_20210205 ontspan camera half in gedrukt.jpg (185.92 KiB) Viewed 2957 times
Screenshot_20210205 omaangeroerd.jpg
Screenshot_20210205 omaangeroerd.jpg (186.27 KiB) Viewed 2957 times
KeesO
Posts: 8
Joined: February 4th, 2021, 11:16 pm

February 5th, 2021, 2:01 pm

nog een screenshot wanneer ik een keer de trigger in de app heb aangeraakt
Attachments
Screenshot_20210205 na aantikken trigger in de app.jpg
Screenshot_20210205 na aantikken trigger in de app.jpg (187.6 KiB) Viewed 2957 times
Oliver
Posts: 1127
Joined: October 9th, 2018, 4:17 pm

February 5th, 2021, 2:17 pm

Thanks for the screenshots.
it does indeed look like what I was worried about - the pin responsible for the "full press" seems to be disconnected. We'll have to send you a new unit. Sorry about that.

Can you please write to support@foolography.com with your order number and a link to this thread? Please also confirm that we should send the replacement to the same shipping address as in the original order, or send us a new shipping address.
Founder & CEO of Foolography, Hardware & Firmware developer.
KeesO
Posts: 8
Joined: February 4th, 2021, 11:16 pm

February 5th, 2021, 3:06 pm

Nou ja, domme pech voor mij dus... kan gebeuren.
Ik heb de mail met alles erin gestuurd en hoop op een snelle verzending!

dank alvast voor nu voor de nette support en afhandeling!

Met vriendelijke groet
Kees Oosterwijk
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