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Re: No photo Z7

Posted: February 5th, 2021, 12:48 pm
by Oliver
In the screenshot it looks like the Unleashed thinks the Shutterbutton is fully pressed. Although very unlikely, it's possible that there is a hardware issue that was missed by our tests.
Could you unplug the Unleashed, plug it in again, don't press the shutterbutton in the App, but just leave the app open watch the shutterbutton in the app. Then halfpress the physical shutterbutton on the camera a few times, then fullpress the shutterbutton on the camera once or twice. Does the button get a little smaller when halfpressing and even smaller when fully pressing?
can you do a screen-recording that you can send us?

Thanks, and sorry for the trouble.

Re: No photo Z7

Posted: February 5th, 2021, 2:00 pm
by KeesO
ok, ik heb de unleashed losgekoppeld en opnieuw aangesloten
dan zie ik dit: bijlage : screenshot onaageroerd

bij half indrukken: t volgende screenshot

en bij afdrukken op camera de volgende : ( met een gele ring)

Re: No photo Z7

Posted: February 5th, 2021, 2:01 pm
by KeesO
nog een screenshot wanneer ik een keer de trigger in de app heb aangeraakt

Re: No photo Z7

Posted: February 5th, 2021, 2:17 pm
by Oliver
Thanks for the screenshots.
it does indeed look like what I was worried about - the pin responsible for the "full press" seems to be disconnected. We'll have to send you a new unit. Sorry about that.

Can you please write to support@foolography.com with your order number and a link to this thread? Please also confirm that we should send the replacement to the same shipping address as in the original order, or send us a new shipping address.

Re: No photo Z7

Posted: February 5th, 2021, 3:06 pm
by KeesO
Nou ja, domme pech voor mij dus... kan gebeuren.
Ik heb de mail met alles erin gestuurd en hoop op een snelle verzending!

dank alvast voor nu voor de nette support en afhandeling!

Met vriendelijke groet
Kees Oosterwijk