Help - Unleashed does not connect (again)

We tested as good as we can. But there will always be things we didn't find. If you found things that apparently don't work as they should, you can report them here so we can take care of them as soon as possible.
klassm
Posts: 48
Joined: January 1st, 2019, 11:23 am

November 15th, 2019, 10:11 am

In the last days I also tried to reproduce this issue again (as I have this development version to send logs):

For now I have three issues:
* After phone restarts there is no connection (until you clear the cache and the app data)
* After flight mode for some hours there is no connection (until you clear the cache and the app data)
* There is no GPS data on photos, even though there is a GPS connection on the phone.

Just coming back and reconnecting seems to work really nice for me - at least I couldn't get it to break ... and I really tried ...
mariorabl
Posts: 3
Joined: July 4th, 2019, 7:53 am

November 15th, 2019, 11:59 am

klassm wrote:
November 15th, 2019, 10:08 am
I guess when you paired it once via system menu, it won't pair via the app any more. You have to remove it there to do anything afterwards again.
thanks, this was just a test to see if Bluetooth is working, I removed it afterward (even though it was paired all the time when it still was working).
Oliver
Posts: 282
Joined: October 9th, 2018, 4:17 pm

November 26th, 2019, 5:15 pm

Hey Everyone.
Hopefully we've made some more progress in the last few days. Our Android Team has completely overhauled the Part of the App that handles the Bluetooth connection. We still haven't found a real reason why the method we used until now should not work on Android 10, but we're trying a completely different connection method. Since this is a big change, we don't want to immediately release it to the general public, which is why we're starting a beta for this change.

So if you're experiencing connection trouble (with Android 10 or another version too) or just wanna be part of the cutting edge, just send us an email to beta@foolography.com and write in there:

- the Email you use on the Google Play Store
- your Phone Model
- your Android version

We'll add you to the Beta group and send you an invitation to test the beta app in the next few days. We really hope this works around the Android bugs, and fixes your issues!
Founder & CEO of Foolography, Hardware & Firmware developer.
Oliver
Posts: 282
Joined: October 9th, 2018, 4:17 pm

November 29th, 2019, 5:27 pm

OK, First two reports are in: The changes seem to have fixed these two user's issues!
Founder & CEO of Foolography, Hardware & Firmware developer.
sibe
Posts: 7
Joined: May 17th, 2019, 6:31 pm

November 30th, 2019, 9:39 am

Sadly, it's not my case. But I'm on Android 9. Report sent.
klassm
Posts: 48
Joined: January 1st, 2019, 11:23 am

November 30th, 2019, 10:05 am

I finally got a connection again without clearing the app cache. To make it work I had to clear the cache one more time.
Let's see whether it keeps working now.

But that's at least a huge improvement again. Thanks Oliver and the dev team for keeping on that issue!
sibe
Posts: 7
Joined: May 17th, 2019, 6:31 pm

November 30th, 2019, 8:04 pm

With the help of Oliver, I was finally able to pair the Unleashed. I use a MI 9 Lite, which is based on Android 9. All manipulation described here (clearing app cache/data, bluetooth cache, restarting phone etc...) didn't succeed; but going into airplane mode was the key : The app asked for activating bluetooth, I agreed and the Unleashed has paired immediately. And it continues to work after exiting airplane mode.

I don't know if it will be the same for all Android 9 users, and if tomorrow it will be always working, but for now I'm happy. Thanks to Oliver and all the team !
Oliver
Posts: 282
Joined: October 9th, 2018, 4:17 pm

December 6th, 2019, 2:18 pm

Any more feedback?
Is it working as expected now?

If so, we will soon integrate the changes in our normal (non-beta) release!

Thanks!
Founder & CEO of Foolography, Hardware & Firmware developer.
sibe
Posts: 7
Joined: May 17th, 2019, 6:31 pm

December 7th, 2019, 11:53 am

On my side, after restarting the phone, everything is still OK, connection without problems. So I vote for integration into the normal version :-)
klassm
Posts: 48
Joined: January 1st, 2019, 11:23 am

December 8th, 2019, 1:28 pm

Today I had that GPS issue again. The app told that "No GPX fix is available", while I definitely had GPS available (I was walking outside in clear weather. I've killed the app to get it to connect again - but afterwards I still had no GPS. Any ideas for this? I also sent a log file.
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