N1: USB is not active [hardware defect]

We tested as good as we can. But there will always be things we didn't find. If you found things that apparently don't work as they should, you can report them here so we can take care of them as soon as possible.
Stephan
Posts: 9
Joined: April 12th, 2020, 12:18 pm

May 2nd, 2020, 11:22 am

According to snailMail you just received my N1+Cable....
Oliver
Posts: 348
Joined: October 9th, 2018, 4:17 pm

May 6th, 2020, 10:19 pm

Yep.
I will try to have a look at it tomorrow.
Founder & CEO of Foolography, Hardware & Firmware developer.
Stephan
Posts: 9
Joined: April 12th, 2020, 12:18 pm

May 16th, 2020, 12:39 pm

Got my N1 back today without comment.
Same behaviour then before!

USB not active

What am I missing here?
Oliver
Posts: 348
Joined: October 9th, 2018, 4:17 pm

May 20th, 2020, 9:55 am

Oh no,
I'm sorry.
We'll send you a new cable today - we did test the Unleashed here, and it showed no problems.

can you test your Camera's USB port? ie use some software to tether the camera?

Thanks already and sorry for the trouble.
Founder & CEO of Foolography, Hardware & Firmware developer.
Stephan
Posts: 9
Joined: April 12th, 2020, 12:18 pm

May 20th, 2020, 2:21 pm

Tethering works fine!
Oliver
Posts: 348
Joined: October 9th, 2018, 4:17 pm

May 20th, 2020, 11:02 pm

New cables were shipped to you today. We added one for your D3 as well. Let me know if it works!
Founder & CEO of Foolography, Hardware & Firmware developer.
Stephan
Posts: 9
Joined: April 12th, 2020, 12:18 pm

May 22nd, 2020, 3:45 pm

Thanks, just got the two cables.

Sorry to say...the app still shows on both cameras (D800+D3) the same....USB is not active

I still suspect the N1, for me only possible point of failure...

Edit: To eliminate software issues on my iPhone 6+ (iOS 12.4.7) I also reinstalled the app...to no avail!
Oliver
Posts: 348
Joined: October 9th, 2018, 4:17 pm

May 24th, 2020, 12:13 am

:-(
Alright. We'll send you a replacement next week.
Founder & CEO of Foolography, Hardware & Firmware developer.
Stephan
Posts: 9
Joined: April 12th, 2020, 12:18 pm

May 29th, 2020, 1:03 pm

The new N1 just arrived and ...Problem solved!
Worked straight with my "old" cable!

Big Thankyou to Foolography to replace a kickstarter N1 ( I know what that means...no buy, no warranty) after 19 months!

What should I send back to you? old N1+MicroCable you sent to me?
Oliver
Posts: 348
Joined: October 9th, 2018, 4:17 pm

May 29th, 2020, 4:02 pm

I'm very glad it's working!!

Sure, send back the Unleashed and any duplicate cable you have.

Please send it to
Foolography GmbH
Liselotte-Herrmann-Str. 36
10407 Berlin


You can just send it as a letter in a padded envelope, no need for packaging or DHL - it's broken anyway ;-)

Have a good weekend, and enjoy your Unleashed!
Founder & CEO of Foolography, Hardware & Firmware developer.
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