How to best contact us for support or order status requests

We are a small team with a focus on product development. We try to respond to support requests as soon as possible, but we kindly ask for your understanding if we need a few days longer to respond. That said, there are some things you can do to help us answer you faster. Here is a little guide that will hopefully help you get all the answers you need.

General product and compatibility questions

Please search our FAQs and check our compatibility list. We always keep it up to date, so if your camera is not on it, please refer to this FAQ for clarification as to why it is not compatible.

Questions regarding shipping

We ship all in-stock products once a week. Status updates for your pre-order can be found here. We always update this site as soon as we receive new information from our suppliers and production partners.

Technical support requests

Please first check our troubleshooting FAQs and video tutorials.

If you are having trouble with your new Unleashed on a Nikon camera, the first thing to check is if the cable is plugged in correctly (find the video tutorial here). On cameras with USB 3.0 ports, the micro-USB plug fits into the bottom half of the socket (this applies if you have an Unleashed C1 or Unleashed N1 or N2 with a micro-USB cable).

When writing us a support request, please include your camera name, phone (operating system), firmware version (in the Unleashed app), a description of the issue you are having and, if possible, screenshots or screen recordings (of error messages or anything else that will help us see what is going on). All this can help us find a solution much faster.

If your question remains unanswered please write to:

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