If you have a question about the Entagged that we did not answer on our product page or in our FAQs, please let us know!
Let us know how we can help you.
Please note: For standard shipping: If it has been less than two weeks (EU) or 3 weeks (non-EU), please wait a little longer. Slight delays have been more common with international orders since April 2020.
Please search your emails, including your spam folder, with "Foolography" if you are unsure of the order status. We send one upon receiving your order and another one when your order has been shipped.
Order number
Has your order been shipped?
-- Select one -- My order has been sent but hasn’t arrived yet My order hasn’t been sent yet I'm not sure
If it has been more than 2 or 3 weeks (see above), perhaps something has gone wrong in the delivery of your order. Please write us a message below and we'll investigate it.
Message:
Please note: we ship orders once a week to reduce the number of people in the office. If it has been less than a week, please wait just a tiny bit longer – your order will be on its way to you soon. We thank you for your patience!
If you need an address change, want to adjust your order or need any other assistance, please write a us a message below.
Message:
Please check that our emails haven't landed in your spam folder. If you haven't received any emails from us so far (no order confirmation, invoice or shipping notice) the most likely issue is that the email address that you gave us during the order process contained a typo. In this case or any other cases, please write a us a message below.
Message:
-- Select one -- I received the wrong Entagged/cable An item is missing from my order
Order number
Please note: If your camera has a micro-USB 3.0 port (Canon 5D Mk IV, Nikon D800, D850 etc.), the Entagged's micro-USB plug/the supplied micro-USB cable fits in the lower half of the socket as illustrated below.
If the Entagged/cable you received is of the wrong type, please upload a photo of it here:
Limit: 2 MB
Please explain the situation:
We sincerely apologize for this inconvenience and will get back to you as soon as we can!
If part of your order is missing, please let us know.
(Required) Please upload a photo everything you received in the shipping envelope/box (products and packaging):
Limit: 2 MB
Please explain the situation:
We sincerely apologize for this inconvenience and will get back to you as soon as we can!
Order number
Why would you like to cancel your order?
-- Select one -- I found a different solution I no longer need or want it Other
Please help us understand how you came to this decision.
Thank you in advance for your feedback!
We will refund your order shortly.
Please help us understand how you came to this decision.
Thank you in advance for your feedback!
We will refund your order shortly.
Please help us understand how you came to this decision.
Thanks in advance for your feedback!
We will refund your order shortly.
Order number
Why would you like to return your order?
-- Select one -- I received my Entagged in damaged condition I am not satisfied with my Entagged Other
(Required) Please upload a photo of the damaged product and packaging.
Limit: 2 MB
Please provide a short message/explanation.
If you wan to return your Entagged because it is not working as it should, please select the topic "Technical issue/bug" and send us a message describing the issue, in case you're running into a known issue that we can help you overcome.
If you still want return it, please let us know why:
Please help us understand how you came to this decision.
Once our team has registered your return request, we will send you the return instructions via email. Please be sure to follow these instructions very closely especially if you are returning an order from overseas . If items are not correctly declared as return/repair shipments, they will get stuck in customs and we cannot retrieve them. They will thus be automatically returned to you after the holding period. To avoid this, please declare your return according to the instructions and include the necessary documents (attached to the return information email).