How to contact us for support or order status requests

We are a small team with a focus on product development. We always try to respond to support requests as soon as possible, but we kindly ask for your understanding if we need a few days longer to respond. That being said, there are some things you can do to get your answer more quickly:

General product and compatibility questions

Please search our FAQs and check our compatibility list for the Unleashed ’18 here and Unleashed ’22 here to see if your camera is compatible.

Questions regarding shipping

We ship all in-stock products once a week. Status updates for pre-orders can be found here. We always update this site as soon as we receive new information from our suppliers and production partners.
If you have need any other assistance with your order (e.g. address change, issues with tracking etc.) please reach out via this contact form.

Technical support requests

Please first check our FAQs and video tutorials to see if we’ve already answered your question. If you just received your Unleashed, please follow the instructions outlined on the Getting Started page to alleviate any start-up trouble you may be having.

If these resources don’t eliminate your issue, please send us a support request by using this contact form. Depending on the issue, it will also guide you through some troubleshooting steps so we recommend having your camera, Unleashed and phone nearby while filling it out. Using the contact form will ensure a faster support experience than sending a free-form email.

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