How to contact us for support or order status requests

We are a small team with a focus on product development. We always try to respond to support requests as soon as possible, but we kindly ask for your understanding if we need a few days longer to respond. That being said, there are some things you can do to get your answer more quickly: […] Read more…

Does the Unleashed geotag my photos without a phone or GPS device?

We often get the question whether the Unleashed alone can geotag your photos, without being connected to a phone or GPS device. Unfortunately, this is not possible because the Unleashed itself is not a GPS device and needs to get the location data from somewhere in order to embed them in your photo’s metadata. This […] Read more…

I can’t trigger my camera through the Unleashed app

There are many reasons the shutter might be not working. The simplest is that autofocus is on, but the camera is pointing at something it can’t focus on (a solid color wall, for example). This can often happen when you’re not looking through the viewfinder/checking on the camera. Also, certain camera settings can prevent the […] Read more…

Does the Unleashed app work on iPads/tablets?

Yes, the Unleashed will also work on your iPad or Android tablet. The interface is only optimized for phones however, so the scaling will be off. This does not impact any functions, though. We might well add an optimized tablet UI in the future. Read more…

How does the Unleashed affect my camera’s weather-sealing?

Unfortunately, your camera will not be as well protected as when the rubber cap is on. This is always the case when you connect accessories via the side ports (USB etc.). Should weather-sealing be critical we’d recommend using a camera rain cover or covering it with some gaffer tape as this can always be removed […] Read more…

How do I scan and shoot using the Entagged?

Getting Started Scanning a code with the app 1. Turn on your camera with the Entagged plugged in and make sure your Entagged is paired to your phone. 2. Open the Entagged app. Your phone will automatically reconnect to the Entagged.The small dot next to your Entagged name is turquoise when the Entagged is connected […] Read more…