How to contact us for support or order status requests

We are a small team with a focus on product development. We always try to respond to support requests as soon as possible, but we kindly ask for your understanding if we need a few days longer to respond. That being said, there are some things you can do to get your answer more quickly: […] Read more…

Does the Unleashed geotag my photos without a phone or GPS device?

We often get the question whether the Unleashed alone can geotag your photos, without being connected to a phone or GPS device. Unfortunately, this is not possible because the Unleashed itself is not a GPS device and needs to get the location data from somewhere in order to embed them in your photo’s metadata. This […] Read more…

I can’t trigger my camera through the Unleashed app

There are many reasons the shutter might be not working. The simplest is that autofocus is on, but the camera is pointing at something it can’t focus on (a solid color wall, for example). This can often happen when you’re not looking through the viewfinder/checking on the camera. Also, certain camera settings can prevent the […] Read more…

Does the Unleashed app work on iPads/tablets?

Yes, the Unleashed will also work on your iPad or Android tablet. The interface is only optimized for phones however, so the scaling will be off. This does not impact any functions, though. We might well add an optimized tablet UI in the future. Read more…

How does the Unleashed affect my camera’s weather-sealing?

Unfortunately, your camera will not be as well protected as when the rubber cap is on. This is always the case when you connect accessories via the side ports (USB etc.). Should weather-sealing be critical we’d recommend using a camera rain cover or covering it with some gaffer tape as this can always be removed […] Read more…

How do I update the Unleashed firmware via the App?

To update the firmware/see the update notification you may need to update the app first (either in the App Store or Google Play store. Once you’ve done this, the update will be available in your Unleashed profile in the app. There will be a red notification badge next to the Unleashed in the bottom left […] Read more…

Is the Unleashed compatible with external GPS devices?

Yes! We recently added support for directly pairing either the Holux M-241 Plus, the QStarz BL-1000ST or BL-1000GT with the Unleashed. This was possible since these GPS Receivers are some of the few that support Bluetooth Low Energy. Unfortunately most other GPS receivers use only Classic Bluetooth (as did our Unleashed’09) but the new Unleashed […] Read more…

Is the Unleashed compatible with L-brackets?

Yes, it is very likely that it will work with your L-bracket. Most L-Brackets have a cut-out area around the connectors, so you still have access to the sockets. This is exactly where the Unleashed plugs in, and since it is so small, it will usually fit in that cutout area. On Nikons Pro DSLRs, […] Read more…

How do I use the Auto Ramp to do a Holy Grail Timelapse?

Auto Exposure Ramped Timelapse: The Holy Grail “Holy Grail” timelapse is the name for day-to-night or night-to-day timelapses. For timelapses like these, the exposure needs to be adjusted continuously as the lighting conditions slowly change. Since you can’t (or rather shouldn’t) touch the camera while shooting a timelapse and you want to minimize flickering, external […] Read more…